Xcede Transfers FAQ

1. How will I find my driver when I arrive at Faro airport?
After collecting your luggage enter into the main arrivals area hall. Please turn left (away from the pink shuttle services and greenbus desks) and keep going until the end, then you will see the VODAFONE shop.
Your rep/driver will be nearby waiting for you holding a card with your name on it.
In the unlikely event of your flight arrived earlier than expected or you can´t find us please call (+351) 935 710 209.
2. How do I pay for the service?
All payments are made directly to the driver, in euros when you arrive.
3. What if my flight is delayed?
Don’t worry, we check and confirm all flight details based on the information you have provided to us at the time of booking. If your flight is delayed, we will wait for you.
4. What if I am delayed when I arrive?
We will generally wait for 60mins after the arrival time of your flight for you to make your way into the arrivals area. If you have a problem with your luggage, provided you let us know we will be happy to wait longer. Send one of your party into the arrivals area to let us know, if you are travelling alone, contact us on the telephone number provided and we will wait for you.
5. I’m travelling to a private property, not a hotel, is that a problem?
Please provide us with the address as accurately as you possibly can, if it is a private villa and you have never been there before, the booking agent will usually provide you with driving directions, take them with you. We will do our best to take you to even the most obscure locations.
6. Can you provide baby/child seats?
Please ensure you tell us at the time of booking how many children are travelling in your party and their ages and in accordance with Portuguese Law we will always provide the correct baby/child seats for you.
7. How much luggage can I take?
Remember all transfers are private and are just for you and your party. If there are two people travelling then we should have no problem accommodating your luggage. If there are eight people then the minibus will be at full capacity and you will be a little bit more limited, therefore if this is the case we suggest a ratio of one case per traveler. If you are carrying golf clubs, sports equipment or anything out of the ordinary, let us know at the time of booking and we will do our best to accommodate you.
8. What if I need to change /cancel my reservation?
You can contact us by email or phone 24h before to let us know of any changes.
9. Can I speak directly to somebody from Xcede Transfers anytime?
You are always welcome to contact us directly by email or phone with any questions, queries, and changes to your bookings… no question is too small. If it’s important to you, then it’s important to us also.
10. Equipment available in the vehicle?
Note that all our fleet is equipped with a Wifi hotspot to be used by all our guests for free. Unless the transfer is operated by a trusted Xcede Transfers supplier, insurance substitution vehicle or devices malfunction.
11. Do your prices include tolls to and from the airport?
Yes, the toll fees are already included in the prices, except night time (from 11PM to 7AM) and between the cities of Albufeira and Tavira, the motorway can be used only if necessary.

For last minute transfer reservations please contact us directly.