If you decide not to pay with Paypal/Credit Card upon online booking, payments are made in euros cash to the driver on arrival. If your transfer is return, please pay the total amount on arrival at the hotel/resort, the lead booking name is responsible for the final payment.
Carry your booking confirmation voucher with you all the times when traveling. Your driver may ask you on arrival at faro airport.
Cancelations are permitted without cost 24 hours before arrival, and must be informed by phone or email. After that time will be charged 100% of the total paid.
Changes on booking must be made 24hrs prior to your arrival. No show at Faro airport without prior notification will be charged 100% of the total paid.
We will carry 1 suitcase and 1 hand luggage per client. Any extra baggage (Golf clubs, surf boards, bicycles,wheelchairs) must be disclosed on booking and if the client think that will not fit in a small car need to ask an update to a bigger one. We will not assume any responsability if the client doesn´t make the request.
We cannot be responsible to carry any extra luggage not declared.
Xcede Transfers reserves the right to refuse to transport clients under the influence of alcohol or drugs or considered to be a risk to our drivers.
Smoking, Eating is not permitted inside vehicles. Consumption of food and beverages (except water) is also not permitted.
We will endeavor to arrive for collection at Faro airport on time and collect you on your return to Faro Airport at the pre arranged time; however we cannot be held responsible for delays beyond our control (Traffic delays, strikes, weather conditions compliance with police stops etc...) We will however contact you when possible in case of such event occurres.
We are not responsible for any items damaged or lost in transit. Your property is entirely your responsibility.
Should we fail to reach your desired destination due to circumstances beyond our control, we will provide alternative transfer at no extra charge.
We reserve the right to decline to transport your group due to health and safety specifications should you not advise you require booster or baby seats prior to travelling.
We might ask clients to give us a margin of 20 minutes should we not arrive at the pick up at the time pre arranged. This will give us adequate time to deal with unforeseen situations which may happen. (We will contact client in case it is necessary).
We reserve the right to depart your accommodation 15 minutes after the pre arranged pick up time should a member of your group does not advise our driver of delay.
You have 1 hour waiting time included on your booking after your landing time in Faro behind that we will charge 5€ per hour. Should there be a problem with luggage, please advise us by sending 1 member of your party to find us in arrivals. If you are travelling alone please call the number provided on your Voucher.
We reserve the right to amend the final price of any online booking made by you if you have inserted the incorrect resort (according to your accommodations name). This can be either by increasing or decreasing the final price.
We reserve the right to cancel your booking if your flight has a 1 hour delay or more.
Flight delays from original scheduled flight time of up to 1 hour is included unless arrives on the next day. With Flight delays over 3 hours or arriving on the next day you must contact us to request the vehicle be kept waiting. If you do not do this, the service will not be provided.
RAL - Resolução alternativa de Litígios
Em caso de litígio o consumidor pode recorrer ao: Centro de Arbitragem de Consumo do Algarve Tribunal Arbitral Edifício Ninho de Empresas, Estrada da Penha, 8005-131 FARO Tel: 289 823 135 Fax: 289 812 213